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Privacy Notice
About us
Navigator Productions Ltd is a private limited company registered in the UK (Company Registration Number: 2888362). We trade under two additional names learninglounge and electrical.direct
Our Websites
www.navigatorproductions.co.uk
How we use your information
This privacy notice tells you what to expect when Navigator Productions collects personal information. It applies to information we collect about:
•visitors to our websites
•people who use our services, e.g. who purchase our products or subscribe to our online services
•job applicants and our current and former employees
Visitors to our websites
When someone visits our websites we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies by the Navigator Productions
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We currently use one or more of the following cookies on our websites
AspNet.ApplicationCookie: These cookies collect data that is used to provide our website services. The data collected can be reconciled with personal data held on our systems in order to provide features such as “Remember Me” which means our website users do not need to sign in every time they revisit our website(s).
Session Preferences: These cookies collect data about our website user’s preferences. The cookies collect information in an anonymous form and store details which allow users to customise their experience. The data collected by these cookies is retained for 24 hours.
Site Preferences: These cookies collect data about our website user’s preferences. The cookies collect information in an anonymous form and store details which allow users to customise their experience.
Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Website Search
Where available our website search queries and results are logged anonymously to help us improve our websites and search functionality. No user-specific data is collected by either Navigator Productions or any third party.
People who call us
When you call Navigator Productions we collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
People who make a complaint to us
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
People who use Navigator Productions’ services
Navigator Productions provides online services for delivery of e-learning. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have subscribed to an e-learning course, to conduct a survey to find out if they are happy with the e-learning course and level of service they received. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
E-Commerce
In order to process product purchases and provide online subscription services Navigator Productions’ needs to gather and retain appropriate personal information.
Where sensitive data such as credit card information is requested this will be handled over a secure internet connection. We do not store credit card details nor do we share customer details with any 3rd parties.
Job applicants, current and former Navigator Productions employees
When individuals apply to work at Navigator Productions, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Navigator Productions, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Navigator Productions has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Complaints or queries
Navigator Productions tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Navigator Productions’ collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Access to personal information
Navigator Productions tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to Navigator Productions for any personal information we may hold you need to put the request in writing addressing it to our Information Governance department at the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Information Governance department.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However there may be occasions when it is necessary, for example, to prevent and detect crime.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 2 January 2015.
How to contact us
If you want to request information about our privacy policy you can email us at:
or write to:
Information Governance department
Navigator Productions Ltd
Unit L4 Temple Court
Knights Park
Strood
Rochester
Kent
ME22LS